Information we collect
When you contact us through the website, we may collect the details needed to understand your enquiry and respond appropriately.
This can include:
- your name and contact details provided in your enquiry
- the property postcode and enquiry type
- any message or summary you choose to share
- limited technical information such as page URL, referrer, and user agent
We only collect information that is relevant to helping you with your enquiry.
How we use your information
We use the information you provide to respond to your request, offer practical survey guidance, and process quote enquiries where appropriate.
This may include:
- reviewing your enquiry and providing a clear response
- recommending a suitable survey or next step
- keeping a record of correspondence where needed
We do not ask you to submit sensitive personal documents through the website form.
Storage and access
Enquiry information may be stored using the website's database and hosting infrastructure.
Access is limited to people or systems that need it to respond to your enquiry or operate the service effectively.
We take reasonable steps to ensure that information is handled securely.
When information may be shared
We do not sell enquiry data.
Where necessary to respond to a request, information may be shared with relevant service providers involved in handling the enquiry or supporting the website.
This is limited to what is needed to provide the service.
Your choices and rights
You can contact us if you want to:
- check what enquiry information we hold
- request corrections to your details
- request deletion where appropriate
- ask a general privacy-related question
Some records may need to be retained for legal or operational reasons, but we will handle requests as clearly as possible.
Policy note
This page is a plain-English summary of how enquiry information is handled on this website.
Before formal launch, it should be reviewed against the final operating model, data processors, and company details to ensure it remains accurate.
Contact
If you have any questions about this policy or how your information is handled, you can contact us via the contact page.
Last updated: April 2026